In 2017, our Founder & Director Simon Gomez dived into the world of candidate experiences, unearthing insights that reverberate today. Here’s a quick flashback:

✅ Accessibility and Speed: Smooth application processes, but…

❌ Communication Gap: A significant shortfall in meaningful communication and engagement.

🗂 Application Channels: Majority via career sites and LinkedIn, with few embracing ATS or CRM.

💬 Acknowledgments: A mixed bag, from detailed confirmations to radio silence.

🔍 Follow-up Deficiency: Many candidates left in limbo post-acknowledgment.

💻 Tech Utilization: Social media and talent forums underutilized, experiences felt automated.

Key Gaps Identified:

1. Communication clarity, transparency, and expectation-setting.
2. Sparse touchpoints post-acknowledgment.
3. Lack of human touch, a somewhat impersonal process.
4. Technology underused for engagement.
5. Feeble feedback and process closure.

Recommendations Offered:

1. Set clear expectations upfront.
2. Enhance communication frequency and touchpoints.
3. Leverage tech like chatbots for scalable interactions.
4. Cultivate talent communities for ongoing relationships.
5. Close the loop with warm, empathetic feedback.

🔍 Looking Ahead:

Fast forward to 2023, we’re embarking on a new research journey. With Generative AI on the scene, how has it transformed the candidate experience landscape? Has the backdrop evolved, and are we witnessing improved candidate engagement? Share your thoughts on this fascinating journey in the comments below. 🚀👥

In this weeks Monday Musing post we shared some of the conversations from the panel at the British Recruitment Awards. Richard Waite from Grant Thornton, shared how they use their candidate experience to be their unique point of difference against the competition in their industry. He explained the importance and the focus they have on it and how this has meant they have secured talent that previously they may not have been able to. So what is stopping you and your organisation from doing the same?

We can help audit and transform your candidate experience through our audit & diagnostic solution which you can find out more about here or watch the video below. We can conduct a full talent and employer brand audit, or we can focus on one or two areas across the stages plan, engage, source, assess and onboard stages. All through the lens of people, process & technology, including data.

Why not try our complimentary audit & diagnostic and receive your free report today here.
#ThrowbackThursday #CandidateExperience #ResearchJourney #GenerativeAI #HRTrends

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